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Evidence Guide: ICTPMG801 - Manage a telecommunications workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTPMG801 - Manage a telecommunications workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Support human resources activities

  1. Assist and advise on recruitment action and induction of new staff
  2. Monitor staff training needs and implement technical training activities for staff
  3. Provide information and advice to relevant personnel
  4. Review and advise on work health and safety (WHS) and security in workplace
Assist and advise on recruitment action and induction of new staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor staff training needs and implement technical training activities for staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and advice to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and advise on work health and safety (WHS) and security in workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage conflict in workplace

  1. Assess conflict situation
  2. Determine ways to resolve conflict with conflicting parties
  3. Apply decision making procedures to business model for conflict resolution
Assess conflict situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine ways to resolve conflict with conflicting parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply decision making procedures to business model for conflict resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply quality management systems and processes in workplace

  1. Document essential requirements of product using quality management approach
  2. Assess relationship between client and owner to identify process to achieve agreement on measurable quality features
  3. Analyse quality investigation for improvement by involving individuals, groups and managers
Document essential requirements of product using quality management approach

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess relationship between client and owner to identify process to achieve agreement on measurable quality features

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse quality investigation for improvement by involving individuals, groups and managers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor work practices to ensure business objectives will be met

  1. Develop strategies, using management characteristics to meet business objectives
  2. Analyse individual management objectives applicable to workplace
  3. Produce business model representing activities of sound management plan for telecommunications workplace
Develop strategies, using management characteristics to meet business objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse individual management objectives applicable to workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce business model representing activities of sound management plan for telecommunications workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine human factors when managing people and groups

  1. Establish consultation processes between management and staff to resolve grievances
  2. Analyse interpersonal skills required of managers and team leaders using identified communications channels
  3. Conduct performance reviews and take appropriate action
Establish consultation processes between management and staff to resolve grievances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse interpersonal skills required of managers and team leaders using identified communications channels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct performance reviews and take appropriate action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform work using self-organisation principles

  1. Evaluate methods of improving own productivity and perform a self-appraisal
  2. Evaluate effectiveness of information processing methods used in workplace, applying time management techniques
  3. Produce report to communicate information efficiently and effectively in workplace
Evaluate methods of improving own productivity and perform a self-appraisal

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate effectiveness of information processing methods used in workplace, applying time management techniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce report to communicate information efficiently and effectively in workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply effective communicationtechniques to business meetings

  1. Research levels, directions and effectiveness of channels used when communicating in business
  2. Develop plan for managing business meetings in workplace
Research levels, directions and effectiveness of channels used when communicating in business

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop plan for managing business meetings in workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Support human resources activities

1.1 Assist and advise on recruitment action and induction of new staff

1.2 Monitor staff training needs and implement technical training activities for staff

1.3 Provide information and advice to relevant personnel

1.4 Review and advise on work health and safety (WHS) and security in workplace

2. Manage conflict in workplace

2.1 Assess conflict situation

2.2 Determine ways to resolve conflict with conflicting parties

2.3 Apply decision making procedures to business model for conflict resolution

3. Apply quality management systems and processes in workplace

3.1 Document essential requirements of product using quality management approach

3.2 Assess relationship between client and owner to identify process to achieve agreement on measurable quality features

3.3 Analyse quality investigation for improvement by involving individuals, groups and managers

4. Monitor work practices to ensure business objectives will be met

4.1 Develop strategies, using management characteristics to meet business objectives

4.2 Analyse individual management objectives applicable to workplace

4.3 Produce business model representing activities of sound management plan for telecommunications workplace

5. Determine human factors when managing people and groups

5.1 Establish consultation processes between management and staff to resolve grievances

5.2 Analyse interpersonal skills required of managers and team leaders using identified communications channels

5.3 Conduct performance reviews and take appropriate action

6. Perform work using self-organisation principles

6.1 Evaluate methods of improving own productivity and perform a self-appraisal

6.2 Evaluate effectiveness of information processing methods used in workplace, applying time management techniques

6.3 Produce report to communicate information efficiently and effectively in workplace

7. Apply effective communication
techniques to business meetings

7.1 Research levels, directions and effectiveness of channels used when communicating in business

7.2 Develop plan for managing business meetings in workplace

Required Skills and Knowledge

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Support human resources activities

1.1 Assist and advise on recruitment action and induction of new staff

1.2 Monitor staff training needs and implement technical training activities for staff

1.3 Provide information and advice to relevant personnel

1.4 Review and advise on work health and safety (WHS) and security in workplace

2. Manage conflict in workplace

2.1 Assess conflict situation

2.2 Determine ways to resolve conflict with conflicting parties

2.3 Apply decision making procedures to business model for conflict resolution

3. Apply quality management systems and processes in workplace

3.1 Document essential requirements of product using quality management approach

3.2 Assess relationship between client and owner to identify process to achieve agreement on measurable quality features

3.3 Analyse quality investigation for improvement by involving individuals, groups and managers

4. Monitor work practices to ensure business objectives will be met

4.1 Develop strategies, using management characteristics to meet business objectives

4.2 Analyse individual management objectives applicable to workplace

4.3 Produce business model representing activities of sound management plan for telecommunications workplace

5. Determine human factors when managing people and groups

5.1 Establish consultation processes between management and staff to resolve grievances

5.2 Analyse interpersonal skills required of managers and team leaders using identified communications channels

5.3 Conduct performance reviews and take appropriate action

6. Perform work using self-organisation principles

6.1 Evaluate methods of improving own productivity and perform a self-appraisal

6.2 Evaluate effectiveness of information processing methods used in workplace, applying time management techniques

6.3 Produce report to communicate information efficiently and effectively in workplace

7. Apply effective communication
techniques to business meetings

7.1 Research levels, directions and effectiveness of channels used when communicating in business

7.2 Develop plan for managing business meetings in workplace

Evidence of the ability to:

determine the human factors that need to be analysed when managing people and groups

conduct business meetings, applying effective communication techniques

determine essential requirements of a product, applying quality management principles

monitor and implement training for staff

resolve problems and conflicts professionally in a business environment

support a human resources management program.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

evaluate equity and diversity legislation and underlying principles

critique a range of organisational procedures and policies relating to human resources management

assess work health and safety (WHS) requirements and contrast with legislation and regulations

outline behaviour theories relevant to managing staff in a workplace

summarise the effect of public sector legislation, codes of practice and other formal agreements that directly impact on business operations

establish the technical aspects of telecommunications networks that impact directly on human resources management

formulate strategies to manage the workplace and industry environment.